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In this chapter, Brown explains seven places we go when things don’t go as we plan them. The first state is boredom, which Brown defines as “the uncomfortable state of wanting to engage in satisfying activity but being unable to do it” (40). Brown states that boredom leaves us feeling lethargic when we have the agency to overcome our boredom but irritated when we don’t have that agency. Brown encourages the idea that boredom is not a bad thing but an opportunity to be creative.
Next, we can feel disappointment and regret when things don’t go the way we thought they would, which often contributes to our vulnerability and shame. Brown defines disappointment as “unmet expectations” (43). Our expectations can be unexamined and unexpressed “stealth expectations,” which Brown warns are “the most dangerous and often turn into disappointment” (43). Brown uses the example of her and her husband having expectations for how much they would get done in a weekend. When those expectations are unexpressed and then unmet, it leads to bickering. When they are communicated and examined, they can be more realistic. Brown encourages us to express and examine our expectations, even if it feels vulnerable.
Brown states that while disappointment happens when things happen outside of our control, regret is when we “believe the outcome was caused by our decisions” (52). Brown believes that regret is a powerful opportunity for reflection. We can feel regret about our careers, relationships, and other life choices. Brown shares that she often feels regret for times she hasn’t shown kindness. She believes living with the mantra “no regrets doesn’t mean living with courage, it means living without reflection” (54). When we feel regret, it is an opportunity to grow and be courageous in the future.
Finally, Brown introduces feeling discouraged, resigned, and frustrated. While the seven experiences/emotions are all similar, they differ in whether we still feel motivated and whether we believe what happened was in our control. When we are discouraged, we feel like we are losing confidence in our abilities. When we are frustrated, something outside us is keeping us from our desired outcome. With resignation, we have become so discouraged that we lose our “motivation and confidence to persist” (54).
In Chapter 4, Brown explores the “places we go when it’s beyond us” (56). As humans, we face experiences, emotions, and feelings we can’t fathom. The first two emotions Brown contrasts are awe and wonder, which we often feel when experiencing “nature, art, music, spiritual experiences, or ideas” (58). Brown cites researchers Ulrich Weger and Johannes Wagemann’s distinction: “Wonder inspires the wish to understand; awe inspires the wish to let shine” (58). The very word “wonder” is used to show an interest in understanding and exploring, i.e., I wonder what happens when humans strap wings on and try to fly? When feeling awe, we observe and marvel at the magnitude or beauty of something. Brown’s research shows that these experiences are one of the “most powerful methods of personal change and growth” (58).
Another experience we might have when we face something outside our understanding is confusion, an “epistemic emotion,” which is an emotion “critical to knowledge acquisition and learning” (62). Brown jokes that she would name her punk band “The Zone of Optimal Confusion” because having some confusion is necessary for learning.
Interest is similar to curiosity. Brown defines it as a “cognitive openness” (64). Creativity is when we realize a gap in our knowledge and want to take the steps to close it.
Brown believes that our society and micro-cultures are often resistant to curiosity because we don’t want to risk being wrong. She encourages individuals and businesses alike to embrace curiosity for growth. She reminds us, “We have to ask questions, admit to not knowing, risk being told that we shouldn’t be asking, and, sometimes, make discoveries that lead to discomfort” (65). Brown believes that curiosity doesn’t just fill gaps in our knowledge but improves our lives and, ultimately, reminds us we are alive.
The last emotion Brown explores is surprise, which she defines as “an interruption caused by information that doesn’t fit with our current understanding or expectations” (66). Surprise is the “shortest-duration emotion” since it only lasts for the first few seconds after seeing the new information. While it might be short, surprise is powerful because it amplifies subsequent emotions. For example, surprise followed by a horrific act in a thriller movie makes the horror even stronger. Brown shares that this research explains why she doesn’t like surprises and reads spoilers to relieve tension.
In this section, Brown continues to examine emotional granularity and the nuance of our experiences. Brown describes how boredom can feel very different if we are able to do something if we were to try or if the limiting situation is coming from the outside. For example, if you have a job that isn’t challenging and you can’t try new things, you’ll feel frustrated in your boredom. Brown also emphasizes that not all uncomfortable emotions are a bad thing. Just as she describes the importance of vulnerability, an uncomfortable experience, Brown believes boredom and cognitive dissonance can lead to creativity and new discoveries.
Secondly, Brown reiterates the importance of examining and expressing our experience. In Chapter 3, she focuses on how this applies to our expectations. When we are unrealistic about our expectations, we set ourselves up for disappointment or conflict. “It’s going to be a great holiday! I’ve got everything planned to the minute!” (46). Brown points out that there’s a lot we can’t plan for or control: “Have you shared your plans and talked about why they’re important to you? Have you asked the other people what they want and need?” (46). In a lighthearted example, Brown shares about packing three different books for a trip to Disney World. Her husband asked, “Babe, should we reality-check expectations for the week?” (47). Just as he expected, there was no down time to read–they were exhausted even though the trip was fun. However, if her husband had not challenged her to examine her expectations, Brown might have been angry about not having alone time, etc. This small example shows how good times, like family vacations, can so quickly lead to frustration and hurt when we don’t check-in with ourselves and communicate with others.
Brown also shows how honest communication ties to her theme of vulnerability and courage. When we are honest about what we need or expect, we open ourselves up. She uses the example of Elizabeth feeling “ashamed” after telling everyone she thought she would get a promotion: “It’s not that I told everyone I was going to get it; I was so honest about how much I wanted it. Instead of just feeling sad and disappointed, I felt sad, disappointed, and ashamed” (48). This is why we might pretend something wasn’t a big deal to us or not tell others we were hoping for something. We are trying to shield ourselves from the disappointment if it doesn’t pan out, which Brown calls “foreboding joy.” Ultimately, it takes more courage to be honest about what we hope for. Brown says, “When someone shares their hopes and dreams with us, we are witnessing deep courage and vulnerability” (49).
In this section, Brown also shows the importance of recognizing our limits and things that are beyond us. In Chapter 3, Brown shares how moments where we feel it is beyond us can fill us with awe and wonder: “It almost feels like what we’re witnessing can’t be true–like we’re seeing something that doesn’t fit with how we move through and understand our daily lives” (58). Brown believes these experiences are often spiritual, and we feel a deep connectedness with the world outside ourselves. While being honest about our limitations might make us uncomfortable, it also opens us up to these deeply meaningful experiences.
In her discussion of curiosity, Brown also shows how being open to the world beyond is what allows us to learn and grow: “Comfortable learning environments rarely lead to deep learning” (62). When we act like we have it all together or that we understand everything, not only are we closing ourselves off from connection with others, but we are also closing ourselves off from experiencing the world. “In these challenging moments of dissonance, we need to stay curious and resist choosing comfort over courage. It’s brave to invite new information to the table, to sit with it and hear it out” (82).
Brown believes this intellectual humility is lacking in our society, and people are so convinced by their having it together that they attack one another over disagreement. When we open ourselves up to complexity, we are able to avoid “doubling down.” Drawing from a psychological study, Brown re-tells the story of an experiment on a doomsday cult. When their prophecies didn’t come true, many members doubled down and went to even greater lengths to commit to the cause. Brown uses this as an example of what happens when we are too self-assured and lack intellectual honesty.
By being honest about complexity and our limitations, we acknowledge our humanity. Brown believes that leaning into dissonance is part of being human:
When someone tells me, ‘I’m not sure how I feel. I’m sad, but weirdly I’m also relieved’—my first thought isn’t Yikes. They have no idea how they feel! Or Hmmm, they don’t have a lot of self-awareness. My first thought is normally Oh man. I get that (72).
Brown also shows how paradoxes, such as creativity and discipline, can help us grow more than believing these concepts can’t coexist: “Engaging with a paradox and accepting the competing elements as both valid can foster creativity, innovation, and productivity” (85).
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